IFMH
Inform Volume 16, Number 1
Click here to download the full issue (pdf
file)
CONTENTS:
Evidence
based management and the role of the Fool
David Naylor, Programme Director, Leadership &
Development, King’s FundThis paper
considers the role and responsibility of the information
professional to develop and support managers to use evidence to
underpin their decisions. I cite Homa (1998) to explain why
evidence based management is desirable. I use the role of mentor
to explore how a more assertive role with managers can be
developed. I use my own experience of managing to explore how
being helped to recognise and use the literature made me a more
effective leader. I explain that how this was done was critical,
because like many leaders, I was anxious about what I did not
know. Therefore, information professionals have to effectively
manage relationships if they are to work more closely with
managers. I conclude by suggesting that the modern day equivalent
of the Fool is the information professional. That is, someone who
is authorised and capable of speaking out to confront the
prevailing logic and put forward alternative ideas.
This article by is based on a presentation
given at the April 2005 IFMH study day
Meeting the
challenge of evidence-based health management: the information
professional's role.
Seven steps
to patient safety
S J Woodward,
Head of Patient Safety Improvement, National Patient Safety Agency
The Seven Steps to Patient Safety is the National Patient
Safety Agency's (NPSA) guidance for healthcare professionals, to
help them improve patient care and safety. The final guide was a
combination of a systematic review and the outcome of discussions
with international and national patient safety experts, as the
main author, this was combined with my own personal experience and
expertise. The success of Seven Steps appears to be that it sells
a message which connects to the reader. Through Seven Steps the
NPSA has been able to; equip our key audiences with the evidence
they needed to leverage resources internally and to demonstrate
that we can help them meet other existing targets; to raise
awareness across the NHS of patient safety, and provide useful
solutions and interventions which can make a difference to patient
safety locally.
This article by is based on a presentation
given at the April 2005 IFMH study day
Meeting the
challenge of evidence-based health management: the information
professional's role.
Satisfy managers’ information needs: become a
knowledge broker!
Andrew Booth, Senior Lecturer in Evidence Based
Healthcare Information, School of Health and Related Research
(ScHARR), University of Sheffield
The information professional faces two particular challenges
when attempting to provide value-added services that are, in turn
valued, by managers. These are the low profile of the information
profession and the low premium placed on research based sources by
the management community.
This article briefly examines what we know about managers'
information behaviours and some of the approaches that are being
used to tackle resultant problems. It begins by highlighting the
existence of "two
tribes" or cultures, those of the manager and the librarian,
with conflicting values and modus operandi. To communicate with a
management audience, and thus be valued, the information
professional needs to tailor communications to the preferred
styles of managers. Drawing on experience from Canada the author
reviews and demonstrates such approaches as "knowledge transfer"
and the "knowledge broker" - which supply possible models to
improve research utilisation - of particular relevance to the
health management community.
This article by is based on a presentation
given at the April 2005 IFMH study day
Meeting the
challenge of evidence-based health management: the information
professional's role.
Are we being
DIM? Disseminating information to managers
Sue Lacey Bryant,
Independent Information Specialist,
E-mail:
NHS managers are
afraid of missing key information but lack time to seek it out,
and experience information overload. The responsibility of
librarians to disseminate information thoughtfully has never been
greater, hence recognition of the environment in which NHS
managers work is important. Lacey Bryant moves on to review what
we know about the information needs and preferences of senior
managers. They want information to be targeted, concise and
delivered to the ‘door’. Styles of information use differ between
former health professionals and ‘lay’ managers. Recommending the
preparation of a communications plan, the author suggests
resources on effective dissemination. The paper highlights several
types of service that may be helpful to managers, from current
awareness services and literature searching to innovative roles
facilitating online communities and exclusive learning sets. Some
information services are shifting their focus to do more to help
NHS managers become more effective.
This article by is based on a presentation
given at the April 2005 IFMH study day
Meeting the
challenge of evidence-based health management: the information
professional's role.
The role of the clinical librarian: can our
experience of supporting clinicians be transferred to managers?
Jacqueline Verschuere, Clinical Librarian,
Clinical Sciences Library, University Hospitals Coventry &
Warwickshire
Clinical librarians directly supporting
clinicians in evidence based practice is a concept that is gaining
momentum and familiarity in the United Kingdom. The variability
of ‘clinical librarian services’ as a whole, makes it difficult to
determine what a clinical librarian is and what a clinical
librarian does. In terms of evaluation the ‘value laden’ rather
than quantative measures of performance are difficult to capture,
particularly in respect to the impact a clinical librarian has on
patient care.
What is apparent are the skills that clinical
librarians have acquired in order to deliver their services
successfully within the clinical setting. This paper explores the
various models that have been used to match the needs of targeted
clinical users. Focusing on marketing our professional skill base
and applying appropriate models to facilitate service provision,
the working ethics of a clinical librarian can with adequate
research and communication be transferred to managers.
This article by is based on a presentation
given at the April 2005 IFMH study day
Meeting the
challenge of evidence-based health management: the information
professional's role.
IFM Healthcare News Maria J Grant, Chair, Information
for the Management of Healthcare (IFMH)
IFMH Committee meeting: 4th
March 2005: digest of minutes
Karen Macpherson, Secretary, Information for the Management of
Healthcare (IFMH)
Health policies &
health service research: resource guide
Bertha Yuen Man Low, West
Midlands Library Services Development Unit
Surf's Up - Internet sites of interest
Anthea Sutton, Information Officer (Reviews
and Special Projects), SCHARR, and Caron Hartley, Research
Librarian, King's Fund Information and Library Service
Sidelines
Jo Davey, Julie Glanville, Su Golder, Kate Light,
Lisa Stirk and Kath Wright, Centre for Reviews
and Dissemination, University of York
The Sidelines
abstracts in this issue focus on effective searching via search
filters, the continuing discussion around clinical trial
registration, assessments of health management information
sources, how to present information to health care professionals
and guidance on preparing grant proposals.
National
Library for Health update Alison Turner,
Library
Partnership Co-ordinator, National electronic Library for Health (NeLH)
NLH Management News Lynette Cawthra, Joint Project Manager,
NLH Management
National Library for Health Management Briefing 05/01:
Evidence Based Health Management Compiled by Andrew
Booth To become a member of IFM Healthcare and receive regular copies
of IFMH Inform, please see the information on
subscriptions.
Please note: Many Inform articles contain links
to web pages. These links were active at the date of publication
but IFMH cannot guarantee to maintain links to pages which have
subsequently moved or ceased to exist. |